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Carefirst Inc. Group



CareFirst, Inc. is that the not-for-profit, non-stock, parent company of CareFirst of Maryland, Inc., and cluster Hospitalization and Medical Services, Inc., affiliates that do business as CareFirst BlueCross BlueShield. CareFirst, Inc. is ruled by a Board of administrators and special statutes regulation its business in Maryland, the District of Columbia and Northern Virginia.

1934 Group Hospitalization, Inc. is formed by a hospital association in Washington.
1937 In Maryland, a group of 15 hospitals in Baltimore agree to participate in Associated Hospital Service of Baltimore and begin using the Blue Cross service mark.
1942 Group Hospitalization, Inc., is sanctioned to use the Blue Cross service mark.
1947 Associated Hospital Service of Baltimore changes its name to Maryland Hospital Service in recognition of its statewide presence to provide health services to more than 500,000 members.
1948 A physicians group called Medical Service of the District of Columbia is founded. Two years later, the Maryland Medical Service, Inc. is incorporated and licensed to use the Blue Shield name.
1951 Group Hospitalization, Inc. becomes a fully participating member of the Blue Cross system. The following year, Medical Service of the District of Columbia is authorized to use the Blue Shield service mark.
1957 Maryland Hospital Services, Inc. enrollment reaches one million members.
1959 "Over 65" program introduced to provide limited coverage to persons age 65 and over not previously insured.
1960 Group Hospitalization, Inc. becomes the operations center for administering and maintaining medical records for newly created Federal Employee Program.
1963 Maryland Blues Plans introduce a "Senior Citizen" health care plan. Three years later, the Washington Blues Plans begin offering complementary Medicare coverage called Blue Cross 65 and Blue Shield 65.
1969 Maryland Hospital Service, Inc. (Blue Cross) and Maryland Medical Service (Blue Shield) change their names to Maryland Blue Cross and Maryland Blue Shield, respectively.
1969 Group Hospitalization (Blue Cross) and Medical Services (Blue Shield) moved to new location at 550 12th Street SW. In 1971, the Maryland Blues consolidated several offices by moving them to a central location at 700 E. Joppa Road in Towson.
1972 Maryland Blue Cross introduced a health maintenance program and offers the services of pre-paid group practice health plans as an alternative to traditional health care coverage.
1980 FreeState Health Plan created by the Maryland Plan to contract with independent health care organizations to provide members services. Two years later, Blue Cross and Blue Shield of Maryland acquires Columbia Medical Plan, the state's largest and most successful HMO.
1984 CapitalCare, Inc. is created by the Washington Area Plan as an independent practice HMO. Blue Cross of Maryland, Inc. and Blue Shield of Maryland, Inc. form one company -- Blue Cross and Blue Shield of Maryland, Inc. (BCBSMD)
1985 Group Hospitalization, Inc. and Medical Services of the District of Columbia merged under the new name Group Hospitalization and Medical Services, Inc. (GHMSI). The company adopts a new trade name: Blue Cross and Blue Shield of the National Capital Area (BCBSNCA).
1987 Blue Cross and Blue Shield of the National Capital Area introduces its first Preferred Provider Network, an option between traditional indemnity coverage and HMO-based plans.
1989 Blue Cross Blue Shield of Maryland moves corporate offices to Owings Mills.
1991 Maryland Plan acquires CareFirst Health Plan and Potomac Health Plan.
1992 Maryland Plan acquires Delmarva Health Plan, an Eastern Shore HMO. In Washington, BCBSMD becomes the subject of U.S. Senate examining Blues Plans throughout the U.S. with financial problems. The inquiry reveals patterns of executive mismanagement leading to the resignation of several senior executives.
1993 William L. Jews is selected as new President and Chief Executive Officer.
1996 Washington Area Plan, after major reorganization to improve efficiency, pushes surplus up 150 percent in three years, ranks first in performance among all Blues Plans in second quarter and begins to explore joint ventures with Maryland Plan.
1997 Maryland and Washington Blues announce intention to combine operations under a new holding company, CareFirst, Inc.
1998 Business combination gains regulatory approval, in January two companies go forward as one under new name CareFirst BlueCross BlueShield.
1999 CareFirst BlueCross BlueShield ends first year of combined operations with $3.9 billion in revenues, $75.7 million in net income, and reserves of $472 million. Total enrollment is approximately 2.5 million, reflecting a net increase during 1998 of 142,000 members.
2000 In March 2000, CareFirst enters an affiliation with Blue Cross Blue Shield of Delaware, adding more than 200,000 new members and expanding the company's regional service area throughout the mid-Atlantic area. Membership surpasses three million. CareFirst BlueCross BlueShield crosses the threshold of the new millennium at full stride.
2001 CareFirst, in dramatic move, announces intention to convert to for-profit status and be acquired by WellPoint Health Networks of Thousand Oaks, CA, one of the nation's largest health care companies.
2002 BCBSD in a cooperative effort with CareFirst, launches Personal Comp, a health benefits plan for individuals.
2003 The Maryland Insurance Commissioner rejects the CareFirst-WellPoint plan for conversion to for-profit and subsequent merger. The Maryland General Assembly subsequently enacts "reform" to reaffirm CareFirst's non-profit status and bar for five years any attempt to become a for-profit company. Headquarters for CareFirst operations in the Washington, D.C. area move to Union Plaza. Company revenue tops $7 billion.
2004 CareFirst Board of Directors reconstitutes in accordance with Maryland General Assembly mandate.  Membership growth pushes total enrollment to 3.3 million. Company introduces CareEssentials, an innovative disease and care management strategy integrating  prevention, utilization, disease management and case management.  Revised mission statement defines broader role in community health care.
2005 Unveils CareFirst Commitment, a $92 million initiative focused on increasing affordability, access to care, patient quality and safety and diversity.
2006 In September 2006, CareFirst complies with Delaware Insurance Commissioner Denn's order to end its six-year affiliation with BCBSD.
2006 November 2, CareFirst announces departure of CEO, William L. Jews.
2006 November 2, David D. Wolf named interim President and CEO.
2007 September 28, Chester "Chet" Burrell named CareFirst President and CEO.
2008 February 15, Maryland Governor Martin O’Malley lauds CareFirst for committing $4 million to close senior prescription drug doughnut hole.
2010 CareFirst BlueCross BlueShield launches HealthyBlue product, an innovative, new portfolio of health plans, designed to foster and reward healthy lifestyles and promote collaboration between patients and their primary care physicians.
2010 September 20, CareFirst receives regulatory approval from the Maryland Health Care Commission (MHCC) to launch its Patient-Centered Medical Home (PCMH) program, becoming the first insurer in Maryland to gain approval for a “single payer” medical home initiative.
2011 More than 3,000 providers now participating in innovative Patient-Centered Medical Home, making the program the largest of its type in the nation.
2011 CareFirst contributed $51 million to community programs as part of the CareFirst Commitment initiative designed to increase accessibility, affordability and quality of health care throughout the service region.
2012 CareFirst launches its Safety Net Health Center Initiative, giving more than $8.5 million in grants to 12 safety net health centers in MD, D.C. and VA, to implement medical home and care coordination programs.


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Mission & Values Blue Shield Insurance



As a not-for-profit health arrange, Blue defend is target-hunting by our mission and values, that encourage innovation and change North American country to be a catalyst for constructive modification.

Our mission and values area unit embodied in our proposal to ensure health coverage for all Californians, the primary time a significant health arrange has required universal coverage.

Our Mission

To ensure all Californians have access to high-quality health care at an affordable price.

Our Values

Trusted and trusting:

  • We build trusting relationships.
  • We are honest and ethical; do the right thing.
  • We are open and candid.
  • We let people do their jobs.
  • We keep our promises.

Valuing people:

  • We respect and care about each other.
  • We drive learning and development for ourselves and others.
  • We practice Wellvolution making an investment in us.
  • We acknowledge and recognize people’s contribution.

Results oriented:

  • We focus on the outcome, not just the activities or milestones along the way.
  • We take personal ownership and accountability for getting there.
  • We act with integrity and know the ends never justify the means.

Interconnected:

  • We bust silos and keep an enterprise-wide view.
  • We seek out and connect with the right partners internally and externally.
  • Interdependence and strong partners are our strength.

Agile and nimble:

  • We scout the environment and anticipate change.
  • We remove barriers to agility.
  • We use "smart trust" with data and people.

Creative solutioning:

  • We embrace risk taking.
  • We challenge our own thinking.
  • We experiment, learn and improve.
  • We learn equally from success and failure.

Customer centric:

  • We retain what we need to remain financially viable, returning the balance to our customers and community.
  • We are conscientious about how we impact our customers.
  • We anticipate and respond to key needs of the customer.


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Core purpose are four essential values HCSC Insurance



Founded in 1936 and with over thirteen million members, HCSC is that the largest customer-owned health insurance underwriter within the u.  s. and fourth largest overall, in operation through its Blue Cross and Blue Shield® Plans in Illinois, New Mexico, Sooner State and Texas.

We provide health coverage through our Blue Cross and Blue defend Plans and dental, life and social insurance through Dearborn National.

We're bigger than eighteen,000 workers sturdy with sixty native offices and progressive technology, together with 2 Tier IV information centers — the industry's highest responsibleness level — that give the speed and information security to fulfill our customers' current and future business desires.

We square measure one among the foremost revered firms for compliance, diversity and community reaching within the country.

Our Blues Plans were pioneers in their states, as they were the primary to supply coverage for variety of procedures — starting from heart and bone marrow transplants, to cancer and cancer of the blood treatments. we've continued  our tradition of business leadership to the present day.

As the largest customer-owned health insurance underwriter within the country, HCSC views health care funding, access and delivery with a long perspective that promotes the complete health care system, not simply the company's position.

Among the keys to HCSC's success is that the cooperative approach the corporate employs to develop health care solutions with physicians, hospitals, employers, the govt and community-based health organizations.

HCSC measures its success in four primary ways:

 money strength: HCSC acknowledges that its members rely on the corporate to supply health-related money security and protection from overwhelming health care prices. Membership: By maintaining sturdy levels of health set up membership, HCSC isn't solely able to give access to more cost-effective, quality health care, however is also able to unfold risk and medical expenditures across an outsized enough population to assist offset rising health care prices for its members.
 body prices: though body costs solely account for concerning ten cents of a health care premium dollar, HCSC acknowledges that because the company will cut back those prices, it will facilitate slow the speed of premium value will increase.
 Member loyalty: HCSC's member loyalty as compared to different health insurers' member loyalty shows however well the corporate is acting versus its peers within the eyes of the client.

 native health health care delivery has provided Blue Cross and Blue defend a competitive advantage since its starting
 it is important to remain near customers to fulfill their desires, and we've done therefore by maintaining an outsized worker presence in every of our states
 we tend to believe sharing responsibility for the we tend toll-being of the communities wherever we do busines company Contributions Program Care Van mobile immunisation programs in every of our states
 in depth company and worker support of community and charitable organizations

Supporting this core purpose are four essential values that drive our decisions each day:

INTEGRITY
Always do the right thing.
 
RESPECT
Everyone deserves it.
 
COMMITMENT
We care too deeply to let anyone down.
 
CARING
We put our heart into our work. 


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Corporate Profile Aetna,Mission and Values



We believe we will facilitate produce a much better health care system. This belief drives our daily selections joined of the nation's leading health care edges corporations. we tend to work flat out to produce our members with info and resources to assist them create au courant selections concerning their health.

We facilitate folks reach health and monetary security by providing quick access to efficient, high-quality health care. and that we still be a frontrunner in building a stronger, more practical health care system by operating with doctors, hospitals, employers, patients, public officers et al..

Providing insurance for 159 years and reckoning

Founded in 1853 in state capital, Connecticut, Aetna is one among the nation's leading suppliers of health care, dental, pharmacy, group life, and social insurance, and worker edges. scrutinize essential facts concerning the organization.

 Our work and activities

We serve employers, people, school students, part-time and hourly staff, and government staff, and therefore the community at massive. we tend to ar dedicated to serving to folks reach health and monetary security.

We place info and useful resources to figure for our members to assist them create better-informed selections concerning their health care.

We work flat out to enhance health care in America. we wish check that health care is cheap and of excellent quality for all. examine our conceive to remodel health care in America.


Innovative merchandise and services

Aetna regularly develops new merchandise and services which will have a positive impact. We: provide a broad vary of insurance and worker edges merchandise.Were the primary national, full-service health insurance underwriter to supply a consumer-directed health set up.
 we tend to still lead the means with our full line of consumer-directed health care merchandise.
 provide a good array of programs and services that facilitate management rising worker edges prices whereas pains to enhance the standard of health care, like case management; malady management and patient safety programs; integrated medical, dental, pharmaceutical, behavioural health and incapacity info.
 offer members with access to convenient tools and easy-to-understand info which will facilitate them create better-informed selections concerning their health and defend their finances against health-related risks.

Why we exist: The Aetna mission
Aetna is dedicated to helping people achieve health and financial security by providing easy access to safe, cost-effective, high-quality health care and protecting their finances against health-related risks.
Building on our 158-year heritage, Aetna will be a leader cooperating with doctors and hospitals, employers, patients, public officials and others to build a stronger, more effective health care system.

Our values
Everything we do at Aetna starts with our values -- a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. We created our core values together, as one company with more than 30,000 individual voices, and with guidance from our customers. Our values carry through our thoughts and actions every day, inspire innovation in our products and services, and drive our commitment to excellence in all we do


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WellCare Group



About Us

Wellcare Group is one of the top business groups based in Doha, Qatar. The Group has diversified business portfolio and it proudly owns the largest chain of pharmacies in Qatar. Wellcare Group also operates many companies involved in logistics, interior design, healthcare, trading, engineering, hospitality and is in continuous pursuit of spreading its wings. We also enjoy partnership with international brands which enlivens us in the latest trends of global business practice.
Wellcare Group uses Commitment, Quality and Development as factors of motivation to live up to the brand image in possession. The Group believes in giving back to the society a part of what it earns through various activities particularly in the health sector which adds to our widely acclaimed goodwill. Continuous systems and human resource up-gradation keeps the Group in high standards of quality service deliverance.

Our pharmacy facilities are considered by Qatar University-college of pharmacy and College of North Atlantic Qatar as centres of training, which we consider as a great recognition of our services.
The Company has its Corporate office at Wellcare Group W.L.L,Between Al-Mana Building and Qatar Airways Building , Airport Road , Doha –Qatar.
Tel : 00974 4620901
Fax : 00974 4621749
mail :info@wellcaregroup.com 
Wellcare Group envisions to enrich the community with quality and affordable services along with being a responsible corporate citizen. Acknowledging customer satisfaction is fundamental to our business we strive to provide products and services of the highest quality. We will have mutually beneficial relationship with our associates and ensure profitable growth.


Loyalty Card

About Wellcare Card

Keeping the customer satisfaction and advanced patient care in mind we have designed a new program called Wellcare card.
This is the first time in Gulf that one retail Pharmacy Group comes up with a program like this which provides true benefits for the patient/customers. Wellcare Card has been planned and implemented to make our patients/customers life easier. We strongly believe that our Wellcare Card can contribute a lot to our valuable customers in maintaining a proper health.
When you become a member of Wellcare Card program, you secure your health much better than before.As a member of Wellcare Card you are going to have lot of advantages in the case of maintaining a proper health and medications.Wellcare Card is not just a privilege card or discount card. It has lot to do than just discounts and points.

Health Benefits:

Being a member,
  • When you visit any of the Wellcare Pharmacy with Wellcare Card, we could be having the complete details of your medication. So you don't need to remember the medication which you are undergoing.
  • When you buy any new medicines from Wellcare Pharmacy with Wellcare Card, our Pharmacist can inform you whether there is any chemical contraindication with your previous medication and the new medication.
  • When you buy your chronic medication from any of Wellcare Pharmacy with Wellcare Card, you could be reminded through sms/mail regarding the refilling of your regular medication.
  • Your complete health related details i.e. your last medication, your last Physician, etc will be stored by us, which can be utilized by you whenever necessary.
  • You will be updated with seasonal offers and promotions of Wellcare Group of Pharmacies.
  • You will be receiving regular notification on updates and new findings of health related studies and progress.

Added Benefits:

As a member, you will receive 5 care points for every 100 Qatari Riyal Non-Pharmaceutical Products spent on wellcare pharmacies. Upon earning 50 care points, you can purchase any product of the same value from any wellcare pharmacies.

Product Privacy:

We would like to protect the treatment and medication privacy of our valuable customers. Until and unless the card holder comes directly to the pharmacy to check the details of the previous medication and treatment undergoing we will never disclose the details to anyone else.

Wellcare Card Procurement:

  • You can download and fill the registration form.
  • All the requested details in the Registration form should be filled with utmost care.
  • The filled registration form can be handed over to any of the Wellcare Pharmacy and you will receive a temporary card.
  • You can use your temporary card for all your purchase until you get your permanent card.
  • Once the permanent Wellcare card gets ready you will receive a call from us to collect it.
*Terms and conditions apply.


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Wellpoint Inc.Group Mission & Values



Mission & Values

What Makes Us WellPoint

With an unyielding commitment to meeting the needs of our diverse customers, we are guided by the following principles:

Our Mission

WellPoint's mission is to improve the lives of the people we serve and the health of our communities.

Our Core Values

  • Customer First
  • Integrity
  • Personal Accountability for Excellence
  • One Company, One Team
  • Continuous Improvement

Improving Your Health

Improving Your Health (JPG)
WellPoint’s mission is to improve the lives of the people we serve and the health of our communities. We advocate healthy living, and our affiliated health plans provide consumers with tools and information to better manage their health, work with health care providers to help keep chronic conditions under control, and bring health care and coverage to medically underserved communities.
Highlights of our programs designed to help fulfill our mission include:

CareMore

CareMore, a WellPoint subsidiary that operates Medicare Advantage plans, provides innovative solutions to the complex problems of aging and chronic conditions. CareMore’s entire model is centered around the patient and does what our industry and our health care system have historically not done well: simplify access, communication, prevention and treatment.
CareMore’s  Neighborhood Care Centers deliver a wide range of services and are staffed with physicians, nurse practitioners, medical assistants, podiatrists, physical therapists, nutritionists, psychologists and case managers.  In a single location, seniors can receive comprehensive medical exams, mental health counseling, education on how to prevent falls and injuries, even routine toenail trimming.  Every aspect of care, from the clinical staff to the doors, carpet, and examining tables, are specifically designed for the health, safety and convenience of seniors.
 
The CareMore model has proven effective at controlling costs while improving quality, outcomes and patient satisfaction.  Results include: 
  •  14 percent hospital readmission rates vs. 18 percent for Original Medicare
  •  56 percent reduction in the three-month hospital readmission rate for members with congestive heart failure
  •  Amputation rates that are 60 percent lower than the national average
  •  40 percent reduction in stroke risk for hypertensive patients
  •  40 percent lower hospitalizations for people with end stage renal disease vs. the national average

Patient-Centered Medical Home

Today, health care providers may be paid based on  the number of office visits  or the number of procedures they perform. At WellPoint, we believe health care should be measured by outcomes, not by repetitions. That’s why WellPoint’s affiliated health plans are piloting Patient Centered Medical Home (PCMH) programs nationwide to change our health care system from one that embraces quantity to one that rewards quality.
A PCMH is a team-based model led by a personal physician who coordinates care for individual patients across their various specialist physicians and around specific health events (hospitalizations, surgeries, childbirth, etc.). The PCMH model emphasizes the core attributes of primary care, including:
  • access and availability
  • long-term relationships 
  • comprehensiveness
  • coordination
The model promotes better chronic care management, maximizes the use of health information technology, and aligns reimbursement methods with improved patient access and outcomes. Specifically, the patient’s personal physician is reimbursed for his or her extra time and efforts in coordinating care.
These PCMH pilots are currently conducted in several local communities, in partnership with other health insurers, and will be analyzed by university researchers to determine the impact PCMH models have on quality, service utilization and cost, and patient and provider satisfaction.

Pay for Performance (P4P)

Through innovative pay-for-performance programs WellPoint’s health plans encourage physicians and hospitals to provide the highest quality care   The Plans offer incentives for meeting or exceeding industry-standard clinical practices that result in better patient care and safety. For instance, we reward hospitals for using programs and technologies that improve medical outcomes, reduce errors and increase member satisfaction. In many states, we were the first to integrate all three of these components – a critical link for driving change and increasing the value of every health care dollar.
The goals of WellPoint’s pay-for-performance programs are to develop and implement reimbursement and recognition strategies that encourage evidence-based medicine and sustainable quality improvements in how health care is delivered, and to foster positive, collaborative relationships with our participating physicians and hospitals. In 2009, WellPoint’s affiliated health plans rewarded physicians and hospitals with more than $250 million in incentive payments for a variety of activities associated with higher quality care and efficiency.

Patient Safety First

WellPoint’s affiliated health plan in California, along with California’s three regional Hospital Associations, and the National Health Foundation, joined together in a three-year, $6 million effort to improve the quality and consistency of care Californians receive. Patient Safety First… a California Partnership for Health, will save lives, improve the quality of medical care and reduce health care costs to make health care more affordable for the people of California.
The initiative, which brings together more than 160 participating hospitals from across the state, has led to a:
  • 41 % reduction in ventilator associated pneumonia (VAP);
  • 25 % reduction in central line blood stream infections (CLBSI);
  • 24 % reduction in catheter associated urinary tract infections (CAUTI);
  • and a reduction in birth traumas and elective deliveries prior to 39 weeks gestation.
Early data suggest the Patient Safety First initiative in California has already resulted in a cost-avoidance of over $11 million. This is money that would have been used to care for patients who would have developed sepsis and other hospital acquired infections if they had not been able to avoid illness as a result of the shared learning made possible by the collaboration.

Emergency Room Utilization Management

WellPoint's affiliated health plans have launched an emergency room program and education campaign incorporating Google Maps to make it easier to find and use retail health clinics and urgent care centers for non-emergency conditions when regular physicians are not available. The ER program includes:
  • An educational site explaining when it's appropriate to use ER alternatives, such as retail health clinics and urgent care centers.
  • A Google map, available to everyone, that provides the location of ER alternatives in the state so that consumers can easily find them.
  • Automated calls to educate members whose recent ER visits were potentially avoidable, and e-mails to members interested in learning more information.
  • Educational pieces mailed explaining the type of conditions that could be treated at ER alternatives and potential differences in cost.
Research conducted by HealthCore Inc., WellPoint's outcomes research subsidiary, showed that a pilot program with a commercially-insured population in Virginia, which included member education via e-mails and online advertising, in addition to financial incentives and a Google map finder for retail health clinics and urgent care centers, assisted in members' decisions to use ER alternatives for non-emergency care.

The study showed that ER use for conditions that could be treated at retail health or urgent care clinics decreased in 2010 from 2009 for all populations studied. Specifically, HealthCore reported a 14 percent decrease in ER visits for those who participated in the program compared with those who did not. The decrease in visits covered minor sicknesses or conditions that could be treated elsewhere.

Disease Management Programs

Chronic disease is the number one cause of death, disability and rising health care costs in the United States. Our affiliated health plans work with providers to help members better manage chronic conditions, such as heart disease, diabetes and asthma, and others. By preventing a chronic illness from becoming worse, members can experience a better quality of life.
WellPoint’s affiliated health plans offer disease management programs that use personalized interventions based on clinical, evidence-based guidelines that support members in following their doctor's care plan and reaching their health goals. Nurse coaches work with members to help them become more educated about their health and what they can do to improve it.


Member Health Index/State Health Index

WellPoint is committed to providing members of our affiliated health plans with innovative programs and services to help them lead healthier lives and better manage their health. And WellPoint’s two health improvement indices are powerful benchmarks of our performance.
The Member Health Index (MHI) measures how we’re improving the lives of health plan members and is a cornerstone of our efforts to track and improve the quality of care members receive. The MHI uses metrics to assess members’ overall health and what we are doing to encourage healthy behaviors and promote quality care, and it tracks our performance over time. The MHI also helps to target those populations that can benefit the most from plan outreach to manage chronic conditions, promote preventive health services and target messaging to improve health. Over the five years that WellPoint has been monitoring members’ health through the MHI, we’ve seen incremental improvements annually.
The companion State Health Index monitors public health indicators in our communities to help us build and support local programs to improve health care. The State Health Index helps WellPoint identify opportunities for improving community health in the U.S. by leveraging the company’s influence to advocate for public health-related legislative initiatives, provide expertise and support to community coalitions, and provide financial support though social responsibility programs. The State Health Index and each associated state project team identify opportunities to engage communities in improving health. Focus areas include promoting physical fitness, improving nutrition knowledge to help address obesity, supporting tobacco ban legislation, and serving on state panels to develop diabetes and obesity action plans.


Journey Forward

WellPoint, the National Coalition for Cancer Survivorship, UCLA Cancer Survivorship Center and Genentech, collaborated to develop the Journey Forward program, which provides doctors and patients with tools for more productive and coordinated discussions about the physical and emotional steps involved in being a cancer survivor.
Though cancer patients may receive information and guidance throughout the course of their diagnosis and treatment, the medical community has historically devoted less effort toward helping them navigate how to be a cancer survivor. The Journey Forward program fills a critical void in the course of traditional cancer care by focusing on cancer survivors.
For example, Journey Forward provides oncologists with a Survivorship Care Plan to help them as they discuss diagnoses, treatment summaries and recommended follow-up appointment scheduling with their patients. Additionally, patients receive a copy of their individualized plan to share with their primary care doctors and other specialists, enabling more coordinated post-treatment cancer care. The plan also provides patients with resources like information on the late and long-term effects of cancer treatment, symptoms to watch for and support groups.
In August 2010, Journey Forward was selected as a Gold Star winner for the Cancer Patient Education Network Award, which celebrates the achievement of individuals or organizations whose efforts have resulted in extraordinary contributions to patients, families or health care practitioners.
Learn more at JourneyForward.org.


Healthcare Safety Sentinel System

More information about the safety of drugs can lead to improved health. That’s why WellPoint created the Healthcare Safety Sentinel System, a drug safety monitoring system. WellPoint’s research subsidiary developed the system in collaboration with faculty from Harvard University, the University of North Carolina and the University of Pennsylvania. The system's purpose is to better inform doctors, policymakers and pharmaceutical companies about particular medications so they have the information they need to help them determine when the risk of a particular drug may outweigh the benefit for specific populations.
The Healthcare Safety Sentinel System works by scanning claims data from WellPoint’s affiliated health plans in an effort to detect potential safety concerns with drugs and medical products. Because the system scans records involving more than 33 million members, its findings can often be applied to the broader population.
The Healthcare Safety Sentinel System is designed to recognize warning signs for certain events early on. For example, as part of a pilot study to determine the system’s effectiveness, researchers modeled whether the Healthcare Safety Sentinel System could have predicted the connection between heart attacks and the anti-inflammatory drug, Vioxx, when the drug was on the market. In the model, the Healthcare Safety Sentinel System detected the connection between Vioxx and heart attacks within three months after the drug was launched. In reality, without the system, it took much longer for the warning signs to be recognized and acted upon at a population level. This added time could have allowed regulators, manufacturers and the research community valuable time to better understand the risks and to make more informed decisions.
WellPoint is continuing to test and refine the Healthcare Safety Sentinel System so it can serve its purpose of providing additional knowledge to identify the potential risks of certain treatments. In addition, we are using our experience with the Healthcare Safety Sentinel System to collaborate with the Food and Drug Administration and a host of other partners, including the academic community and other insurers, to build a larger safety surveillance system. WellPoint is one of several organizations serving on an advisory board to provide guidance to the FDA on how to create the system and the ideal data environment to support.



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UnitedHealth Group®



UnitedHealth Group is a leading health care company, serving more than 75 million people worldwide. Our family of companies touches nearly every aspect of health care, helping people live healthier lives.
We apply our capabilities broadly across health care in markets worldwide, providing health care management, consulting and specialty services globally. And we have the scale and resources necessary to take on some of the most important challenges in global health care. (www.unitedhealthgroup.com/global)

As a leader in the health benefits and services industry, our six businesses — UnitedHealthcare Employer & Individual, UnitedHealthcare Medicare & Retirement, UnitedHealthcare Community & State, OptumHealth, OptumInsight, and OptumRx — offer exceptional service, broad capabilities and enduring value in creating a modern health care system. Our products and services empower individuals, expand consumer choice and strengthen patient-provider relationships across the health care spectrum.

Our Health Benefits and Health Services

At UnitedHealth Group, we offer a comprehensive array of products and services through our Health Benefits and Health Services businesses.
UnitedHealthcare

Health Benefits: UnitedHealthcare

www.unitedhealthcare.com
Through our Health Benefits businesses — UnitedHealthcare Employer & Individual, UnitedHealthcare Medicare & Retirement and UnitedHealthcare Community & State — we serve a full spectrum of customers with network-based health care benefits and related services.
  UnitedHealthcare Employer & Individual
UnitedHealthcare Employer & Individual offers a comprehensive array of consumer-oriented health benefit plans and services to individuals, public sector employers and businesses of all sizes, including more than half of the Fortune 100 companies. The company organizes access to quality, affordable health care services on behalf of approximately 25 million customers nationwide.

  UnitedHealthcare Medicare & Retirement
UnitedHealthcare Medicare & Retirement is the largest business in America dedicated to the health and well-being of individuals over the age of 50. Through a diversified range of products and services, the company makes it easier for more than 9 million seniors — one in five Medicare beneficiaries — to manage their health care needs.

  UnitedHealthcare Community & State
Working with states, municipalities and other government agencies, UnitedHealthcare Community & State provides assistance to those Americans in greatest need. The company is focused on supporting and managing the health care needs for nearly 3 million Americans who turn to Medicaid and other public health programs for care.

Optum

Health Services: Optum

www.optum.com
Through our Health Services business — OptumHealth, OptumInsight and OptumRx — we are helping make the health care system itself work better for everyone. We are focused on population health management, care delivery and improving all the clinical and operating elements of the system.
  OptumHealth
OptumHealth is a recognized leader in wellness, disease and care management, mental health and substance abuse programs, care advocacy and decision support, consumer engagement and complex condition management, and includes the only major financial services company dedicated to serving health care.
» Go to OptumHealth

  OptumInsight
OptumInsight provides health intelligence through consulting expertise, proven information and analytics capabilities; workflow solutions for health systems; and connectivity for health communities through health information exchanges.
» Go to OptumInsight


  OptumRx
OptumRx provides retail pharmacy network claims processing, mail order pharmaceuticals and specialty pharmaceuticals management programs.
» Go to OptumRx

Providing health care choices and peace of mind to a growing market.


UnitedHealthcare Medicare & Retirement is dedicated to providing innovative health and well-being solutions that help senior Americans achieve healthier and more secure lives.

Serving 9 million seniors, UnitedHealthcare Medicare & Retirement is the largest business dedicated to the health and well-being needs of seniors and other Medicare beneficiaries. UnitedHealthcare Medicare & Retirement manages a full array of products and services, which include Medicare Advantage plans, Medicare Supplement plans, Part D prescription drug plans, employer retiree health services, chronic disease management and care coordination programs. UnitedHealthcare Medicare & Retirement products, services and programs are designed to meet the individual needs of its customers, their families, physicians and communities.








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Liberty Mutual Insurance



Liberty Mutual Insurance is a provider of auto, home, and life insurance for consumers, as well as risk and disability products and services for businesses. Because responsibility is integral to who we are, we also support a range of community service programs around issues like fire safety and responsible sports. Through the Liberty Mutual Foundation, we make grants to organizations that show low-income students a path to lifelong success through education, and agencies that provide immediate basic health and human services to the needy.


 
Since 1912, we at Liberty Mutual have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customers' ever-changing needs.

Our delivery on this commitment is the reason we're now the third largest property and casualty insurer in the U.S. based on 2011 direct premium written according to the National Association of Insurance Commissioners, why we’ve earned an A.M. Best Co. ‘A’ (Excellent) rating, and why we have the breadth, depth and financial strength that you can always depend on - in the United States and around the world.

What Sets Us Apart
It's our more than 90-year-old mission of “helping people live safer, more secure lives,” and our employees’ dedication to three clearly defined principles.
Integrity
First, we behave with integrity.  People build their lives on our promises and trust us to keep our promises.
Dignity and Respect
Second, we treat people with dignity and respect.  Only by treating our customers, and each other, well, can we build strong, long-lasting relationships.
Superior Products and Services
Third, we aspire to provide consistently superior products and services at prices that are fair to our customers and allow us a reasonable profit.
It’s this shared commitment, to our mission and these three principles that creates a culture of performance and growth.


''Helping people live safer, more secure lives'' since 1912, Boston-based Liberty Mutual Insurance  is a diversified global insurer and the third-largest property and casualty insurer in the U.S. based on 2011 direct written premium as reported by the National Association of Insurance Commissioners.
As of December 31, 2011, Liberty Mutual Insurance had $117.1 billion in consolidated assets, $99.3 billion in consolidated liabilities and $34.7 billion in annual consolidated revenue. The company ranks 84th on the Fortune 500 list of largest U.S. corporations based on 2011 revenue. Liberty Mutual Insurance currently employs over 50,000 people in more than 900 offices throughout the world.
The company has received financial strength ratings of ''Excellent'' (A) from the A.M. Best Company, ''Good'' (A2) from Moody's Investors Service and ''Strong'' (A-) from Standard & Poor's. 
 
Liberty Mutual Insurance operates through four strategic business units:
 
 
Personal Insurance
 
Personal Markets
Liberty Mutual Insurance's Personal Insurance sells private passenger automobile, homeowners, and other types of property-casualty insurance products in the U.S. through the Liberty Mutual Insurance  and Safeco Insurance™  brands.  Liberty Mutual Insurance products are distributed through more than 2,300 licensed sales representatives, direct response centers, third-party producers and online at www.libertymutual.com . With more than 14,000 affinity group relationships including employers, credit unions, and professional and alumni associations Liberty Mutual Insurance is an industry-leader in affinity marketing. More than 10,000 independent insurance agencies in 49 states sell Safeco Insurance products. Personal Insurance also offers a wide range of traditional and variable life insurance and annuity products through Liberty Life Assurance Company of Boston.
 
Commercial Insurance
 
Commercial Insurance Image
Liberty Mutual Insurance's Commercial Insurance provides a wide array of property and casualty and group benefits products and services for businesses through independent agents, brokers and benefit consultants across the U.S. For property and casualty, there are two operating segments: Business Insurance focusing on businesses with less than 1,000 employees and National Insurance focusing on businesses with 1,000 or more employees or within specialized industries. Both segments are supported and enhanced by the national capabilities of Commercial Insurance. Group Benefits provides mid-sized and large businesses with short- and long-term disability insurance products and group life insurance.
Liberty International
Liberty International
Liberty International's operations consist of local insurance companies selling property, casualty, health and life insurance products to individuals and businesses in 18 countries and key markets. The business unit is segmented into four operating regions: Latin America, including Venezuela, Brazil, Colombia, Argentina, Chile and Ecuador; Europe, including Spain, Portugal, Turkey, Poland, Ireland and Russia; Asia, including Thailand, Singapore, China (including Hong Kong) and Vietnam; and India. Private passenger automobile insurance is the single largest line of business.
www.LibertyInternational.com  

Global Specialty
Commercial Markets
Liberty Mutual Insurance's Global Specialty combines a number of top-tier specialty lines insurance and reinsurance businesses focused on delivering market leading performance. Global Specialty includes: Liberty International Underwriters , including Liberty Syndicate (LIU), Liberty Mutual Surety  (LMS) and Liberty Mutual Reinsurance  (LMR).
LIU, a global specialty commercial lines insurance and reinsurance business, writes a variety of specialty products including casualty, marine, construction, energy, inland marine, directors and officers, fidelity, trade credit, professional liability, aviation, property, surety, and crisis management insurance through 40 offices in Asia, Australia, Europe, the Middle East, North America and South America. Liberty Syndicate 4472 at Lloyd's of London writes on a worldwide basis.
LMS, including Liberty SuretyFirst™ , provides domestic nationwide contract and commercial surety and fidelity bonds.
LMR is the dedicated U.S. assumed reinsurance operation of Liberty Mutual Insurance.


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